Terms & Conditions

1. About TAVROS

TAVROS is a trading name operated by Wojciech Pasierb, a sole trader in the United Kingdom.

Business details

TAVROS currently sells and delivers products within the United Kingdom.

Our customer service hours are Monday to Friday, 9:00–17:00 UK time. We aim to respond to enquiries within 1–2 working days, although this is not a guaranteed response time.

2. These Terms

These Terms & Conditions apply when you use tavros.uk or place an order with TAVROS.

Please read them before completing your purchase.

Nothing in these Terms limits or removes any rights you have under applicable UK consumer law.

If you purchase wholly or mainly for business purposes, some consumer-specific rights described in these Terms may not apply.

3. Products

We take reasonable care to ensure that product photographs, descriptions and other information on our website are accurate.

However, colours may appear slightly different depending on your screen, device settings, lighting and photography.

Measurements shown in our Size Guide are approximate. Due to normal manufacturing tolerances, garment measurements may vary by approximately +/-1–2 cm.

All products and sizes are subject to availability.

4. Prices

All prices are displayed in GBP (£).

TAVROS is currently not VAT registered, and documents issued by TAVROS must not be treated as VAT invoices.

Any applicable delivery charge will be clearly shown before you place your order.

Where a promotion, discount code or free-delivery threshold applies, the relevant conditions will be shown on the website.

TAVROS currently offers Free Tracked 48 delivery on qualifying UK orders of £60 or more, subject to the Delivery Policy.

5. Placing an order

You may place an order as a guest or through a TAVROS account.

A valid email address is required so that we can send information relating to your order. Providing your email address during checkout does not automatically subscribe you to marketing emails.

A telephone number may be provided optionally where available.

When you submit an order, you are making an offer to purchase the products in your basket.

An automated acknowledgement that we have received your order does not necessarily mean that we have accepted it.

A contract between you and TAVROS is formed when we confirm that your order has been accepted for fulfilment.

6. Payment

Payment must be successfully authorised before an order can be processed.

If your payment provider declines or fails to authorise your payment, we are not required to dispatch the order.

Products are subject to stock availability until successful payment and order acceptance.

7. Stock availability

Our system is designed to prevent customers from purchasing more units than are available.

Where the final available item is being purchased by more than one customer, the customer whose valid payment is successfully completed first will normally secure the item.

If an item becomes unavailable before payment is completed, it may be removed from the basket and the order total, discounts and delivery eligibility may be recalculated.

In the unlikely event that an inventory error means an item cannot be supplied after an order has been placed, we will contact you and provide an appropriate refund or alternative option.

If one item in a multi-item order is unavailable, we will not automatically cancel the remaining available items.

8. Pricing and website errors

We make reasonable efforts to ensure prices and product information are correct.

If an obvious pricing, description or technical error is identified before we accept your order, we may refuse or cancel the affected item.

If payment has already been taken, the relevant amount will be refunded.

We will not use this provision as a general right to cancel properly accepted orders.

9. Order changes and cancellations before dispatch

If you contact us before an order has been prepared or dispatched, we may be able to change the size, colour or design, subject to availability.

A size change made before dispatch does not count as use of our First Size Exchange - FREE service.

If the replacement product has a different price, we may cancel and refund the affected item and ask you to place a new order.

Once processing or dispatch has progressed too far, changes cannot be guaranteed.

If you wish to add another product after completing an order, you should normally place a second order.

Where possible, we may combine two unshipped orders into one parcel. If this means a duplicate delivery charge is genuinely no longer required, we may refund the unused delivery charge.

Two separate orders are not retrospectively treated as one order solely to qualify for a free-delivery threshold.

10. Delivery

TAVROS currently delivers within the United Kingdom using Royal Mail.

Available delivery methods, estimated delivery times and charges are shown during checkout and explained in our Delivery Policy.

Unless a different delivery period has been agreed, goods will be delivered within the period required by applicable UK consumer law.

Where TAVROS arranges the carrier, the goods remain at our risk until they come into the physical possession of you or a person identified by you to receive them, subject to any applicable statutory exceptions.

If a parcel is delayed, lost, damaged or disputed as delivered, please contact hello@tavros.uk. We will review the tracking and available delivery evidence and, where appropriate, deal with Royal Mail directly.

A delivery photograph or Proof of Delivery may be relevant evidence, but it will not automatically prevent us from reviewing a genuine delivery problem.

11. Your right to cancel an online order

Your statutory cancellation rights are separate from TAVROS's voluntary 30-day returns policy.

For most goods purchased online, a consumer can notify the retailer that they wish to cancel within 14 days after receiving the goods. After notifying the retailer, the consumer normally has a further 14 days to return them.

Where the statutory cancellation right applies, we will refund amounts required by law, including the cost of the standard delivery option where applicable.

Any refund will be made in accordance with applicable law and our Returns & Refund Policy.

12. TAVROS 30-Day Returns

In addition to your statutory rights, TAVROS offers a voluntary 30-day returns policy, subject to the conditions set out in our Returns & Refund Policy.

For voluntary returns beyond your statutory rights, products should normally be:

• unworn other than reasonable trying-on;
• unwashed;
• clean and free from stains or damage;
• free from strong perfume, deodorant, smoke, makeup or other contamination that prevents resale as new; and
• returned with original garment tags attached where applicable.

The original TAVROS shipping/product bag, thank-you card and complimentary stickers do not need to be returned unless specifically stated otherwise.

Every returned garment is physically inspected before it is returned to stock.

These voluntary conditions do not reduce your statutory rights.

13. First Size Exchange - FREE

Eligible purchases include one free first size exchange.

For the first qualifying size exchange, TAVROS covers the agreed return and replacement delivery costs, subject to the Returns & Refund Policy.

A change of size requested before dispatch does not use this benefit.

If TAVROS supplied the wrong product or size, correcting our mistake does not count as your free size exchange.

Discounted items and products purchased using a promotional code remain eligible unless clearly stated otherwise in lawful promotion-specific terms.

14. Faulty, incorrect or damaged products

Products supplied by TAVROS must meet the rights provided by UK consumer law, including being as described, of satisfactory quality and fit for purpose where applicable. These rights cannot be excluded by these Terms.

If an item is faulty, incorrect, damaged in transit or an item is missing because of an error by TAVROS, contact hello@tavros.uk.

Where TAVROS is responsible, you will not be required to pay additional delivery or return costs needed to correct our mistake.

The appropriate remedy may include a replacement, refund or another remedy available under UK consumer law.

15. Product care

Please follow the care instructions provided with or displayed for the product.

TAVROS is not responsible for damage caused by misuse or care that is inconsistent with the applicable care instructions, such as inappropriate washing temperatures, bleach or other unsuitable treatment.

This does not affect your rights where the product itself was faulty or did not meet legal requirements.

16. Refunds

Refunds will normally be returned to the original payment method.

The time taken for funds to appear after we issue a refund may depend on your bank or payment provider.

Where an order was paid using both Store Credit and another payment method, any applicable refund will normally be returned in the corresponding proportions, for example to Store Credit and the original card.

If the original payment method cannot technically receive the refund, we will follow the appropriate payment-provider process.

17. Store Credit

Where offered, Store Credit may be accepted voluntarily instead of a cash refund where legally permitted. We will not force Store Credit where you are legally entitled to a monetary refund.

TAVROS Store Credit:

• does not currently expire;
• can be used partially, with the unused balance remaining available;
• may be combined with an eligible discount code;
• is applied as a payment method after applicable discounts;
• is linked to the relevant customer account; and
• cannot normally be transferred, sold or converted into cash after it has been voluntarily accepted, unless required by law or agreed by TAVROS.

If you request deletion of an account containing unused Store Credit, we will inform you about the remaining balance before completing any deletion that could affect access to it.

18. Promotions and discount codes

Promotions and discount codes may be subject to additional conditions shown at the time of the promotion.

Unless stated otherwise, discounts apply only to qualifying purchases and cannot be exchanged for cash.

Where a promotion is limited to one use per customer, attempts to circumvent the stated limit through additional accounts or guest checkout may result in the promotion being refused.

If a product is discounted after you have already purchased it, this does not normally entitle you to a refund of the price difference.

Your existing return and statutory rights remain unaffected.

19. Accounts

Creating an account is optional.

Customers may use Guest Checkout where available.

If you later create an account using the same email address as a previous guest order, previous orders may be linked to the account where this can be done securely.

Your account may display order information such as order number, date, items, amount paid and status.

Royal Mail tracking may instead be supplied directly by email and does not have to appear inside your TAVROS account.

You are responsible for keeping your account credentials secure.

20. Fraud, abuse and suspicious activity

TAVROS may reasonably investigate suspected fraud, abusive claims, suspicious payment activity or attempts to misuse promotions before dispatching an order or providing a refund or replacement.

We may request reasonable information needed to verify an order, but we will never ask you to provide your full card number, CVV, PIN or online banking password.

Where verification cannot be completed within a reasonable period, an order may be cancelled and any appropriate payment refunded.

Where there is reliable evidence of serious or repeated fraud or abuse, TAVROS may block an account or refuse future orders where lawful.

A genuine complaint, lawful return, statutory claim or legitimate payment dispute is not considered abuse.

If you believe an account has been blocked incorrectly, contact hello@tavros.uk and we will review the decision.

21. Intellectual property

Unless otherwise stated, intellectual property owned or lawfully controlled by TAVROS, including the TAVROS name and logo, original designs, product photography, website content, graphics and promotional materials, may not be copied, reproduced, distributed or commercially exploited without permission.

Nothing in these Terms claims ownership of intellectual property belonging to third parties.

22. Website availability

We do not guarantee that tavros.uk or every website feature will be available without interruption or error at all times.

We may temporarily suspend or restrict access for maintenance, security, technical problems or other reasonable operational reasons.

This does not remove obligations we already owe in relation to accepted customer orders.

23. Events outside our reasonable control

We are not responsible for a delay caused by an event genuinely outside our reasonable control where it would be unfair or impossible for us to prevent that delay.

If such an event materially affects your order, we will take reasonable steps to minimise the impact and will contact you where appropriate.

This section does not remove cancellation, refund or other rights that you are entitled to under applicable law.

24. Our responsibility to you

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded for defective goods or other mandatory consumer protections.

For consumer purchases, we are responsible for losses that are a foreseeable consequence of our breach of contract or failure to use reasonable care and skill where applicable.

We are not responsible for purely commercial losses such as loss of business, profits or business opportunities arising from a purchase made primarily as a consumer.

25. Complaints

If you have a problem with an order or wish to make a formal complaint, please contact hello@tavros.uk.

We encourage customers to contact us first so that we have an opportunity to investigate and resolve the problem quickly.

This does not prevent you from exercising any rights available through your bank, payment provider, consumer protection law or the courts.

26. Changes to these Terms

We may update these Terms to reflect changes to our business, website, services or applicable law.

The version applicable to an order will generally be the version in force when that order was accepted.

We will not retrospectively change a completed contract in a way that unfairly removes or reduces the customer's existing rights.

27. Governing law and disputes

These Terms are governed by the laws of England and Wales.

Nothing in this clause removes any mandatory consumer protection available to you because of where you live in the United Kingdom, nor is it intended to unfairly restrict where a consumer may bring legal proceedings.